At VUDeals, we are committed to delivering high-quality products and each item is carefully curated to ensure customer satisfaction. However, due to the nature of our products, we do not offer refunds or accept returns unless an item is damaged or broken during transit.
✅ Eligibility for Return
A product is eligible for return only if it arrives physically damaged or broken due to shipping.
🔄 Steps to Request a Return
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Inspect Immediately: Please inspect the item upon delivery.
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Notify Us Within 24 Hours: If the product is damaged, email us at info@vudeals.com within 24 hours of receiving the order.
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Submit Proof: Attach clear photos or a video of the damaged item, including external packaging, to help us process your claim swiftly.
📦 Return & Replacement Process
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Once your claim is reviewed and approved, we will arrange for a pickup or guide you through the return process.
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A replacement will be shipped to you at no additional cost.
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If a replacement is unavailable, we will issue store credit or a full refund, based on your preference.
🚫 Non-Returnable Scenarios
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Requests due to change of mind, personal preferences, or product expectations not matching will not be eligible.
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Claims submitted after 24 hours from delivery will not be accepted.
We appreciate your understanding as we aim to support both our valued customers and the artisans, manufacturers, and creators behind our diverse product lineup.
For questions or concerns, reach out to us at:
📧 info@vudeals.com
Thank you for shopping with VUDeals – Your Family’s Everyday Marketplace!
We’re here to make your experience smooth, secure, and satisfying